At Vconekt, we strive for your complete satisfaction with every purchase. If, for any reason, you're not satisfied with your order, we offer a flexible refund, resend, or return policy. Please review the following guidelines carefully:

Dispute Resolution:

In the event of a dispute, please open it on Vconekt.store. This ensures a quicker resolution process. All disputes must be initiated on Vconekt.store. Failure to comply may result in permanent account blocking.

Documentation Requirement:

• To process a refund, resend, or return, we require clear photos or videos of the damaged item(s) as evidence. If photos are insufficient, please provide a video demonstrating the damage.
• Please include a screenshot of any relevant emails or dispute notifications, showing the name, date, and content.

Return Procedure:

• If our Dispute Team requests a return, the product(s) must be returned to Vconekt.store.

Eligible Cases for Refund, Resend, or Return:

We are committed to addressing the following cases promptly:

• Damaged items
• Defective items
• Incorrect items
• Missing items

We are dedicated to providing exceptional customer service. Should you have any questions or concerns regarding our refund, resend, or return policy, please don't hesitate to contact us.

Exceptions may apply; please refer to important interpretations.